Introduction The world of Service has gone Social. Where previously your customers had no choice but to provide their compliments, complaints and comments to you, today they have more channels and more choices than ever before. Thus they are bypassing you and your organization, airing their unedited thoughts publicly, inviting others to jump on their bandwagon, creating viral effects, with

What This Initiative Is About Change is the only constant there is. This is true in business just as it is true in life. To stay competitive year-on-year requires you to perform better today than yesterday, to keep ahead of the competition tomorrow. Creating A World Class Organization is not a destination; it’s an ever-increasing target on an ever-escalating curve.

What This Initiative Is About While Social Media was once an emerging new world, it has now become the world as we know it. A world that has taken shape in the blink of an eye, at a rate unprecedented in human history. A world that is radically reshaping how we as people interact with one another across the globe