What This Initiative Is About

Increasing your internal and external service standards are pivotal for your organization to be or remain world class. Unfortunately, today, only the brightest appreciate that if the “heart-ware” of an organization is not first orientated towards Service Excellence, there is precious little focusing on the “soft-ware” and “hard-ware” will ever do.

Without a shadow of a doubt, Awakening The Heart Of Service Excellence is a huge competitive advantage for your organization. To fully profit from it, everybody from the top person down needs to embody The Spirit Of Service Excellence, appreciate What Is At The Heart Of Service Excellence, learn from the Best Practices Of World Class Service Organizations and know the Absolute Truth Of How To Create A World Class Culture Of Service Excellence.

With that in mind, the truth is Awakening The Heart Of Service Across Your Organization By Shifting Service Excellence Mind Sets is the fastest and most effective way for you to Create A World Class Culture Of Service Excellence. It significantly “speeds up and improves the pace of service improvements” by creating a “pro-service” culture, while getting “everyone on the same page”.

Furthermore, it is also likely to be, your lowest cost, highest profit activity. So, isn’t it time you ingrained it as part of your organization’s DNA?

Who Should Attend

Everyone in your organization, starting from the top down!

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Initiative Outline

Part #1 – The Spirit Of Creating A World Class Culture Of Service Excellence

• The Creating A World Class Culture Of Service Excellence Framework
• The 5 Steps Towards Creating A World Class Culture Of Service Excellence
• The Analogy Of The Stars
• What’s Going On In Your World And How Does It Relate To Service Excellence?
• Service Excellence And How It Relates To You At Work, Home & At Play
• The Demonstration Of What Service Really Is & Is Not
• What Service Excellence Really Starts With

Part #2 – The Reality Of Creating A World Class Culture Of Service Excellence

• Establishing What Sustainably Successful People and Organizations Have In Common
• 5 Great Quotes For A Multidimensional Appreciation Of Service Excellence
• The Appearing-Disappearing World Of Service Excellence

Part #3 – Service & Your Agreements With Your World

• The “Why Do You Have A Job?” Dialogue
• Getting To The Core Of What Every Service Interaction Is About
• Your Agreements At Work, Home & At Play
• Differentiating Between Your Job & Service
• Exploring Service Excellence Case Studies
• Learning From Organizations With A World Class Culture Of Service Excellence
• The Ritz Carlton Experience
• The Walt Disney Experience

Part #4 – Service Innovation, Service Excellence And The Missing Key To Financial Gain

• The Coffee Value Chain
• The 5 Key Dimensions Of Service Innovations
• The Dynamics Of Service Versus Servitude Versus Slavery
• How To Create A World Class Culture Of Service Excellence In Your Organization
• The Analogy Of The Stars Revisited
• The Selfless Selfish Orientation Of Service Excellence Experiment
• “As You Make Your Bed…” – Living Service Excellence As A Choice With Direct Consequences

How It Is Conducted

• Illuminating introductions
• Engaging Dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Introduction

To benefit from service innovations, your organization needs to create NEW breakthrough service value propositions. Come explore the emerging world of often overlooked service innovations and solve your major service problems with greater efficiency than ever before.

Also, through this initiative, get ready to truthfully examine your organization’s real challenges, discuss the issues behind the issue and ultimately come up with real workable service innovations. The end benefit for you and your organization will be not just to discover the 5 key service innovations dimensions, but to come up with a service innovations framework and to continuously benefit from it.

Who Should Attend

Senior Leadership, Middle Management, Department Heads, Team Leaders, Key Service People and You

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Initiative Outline

Part #1 – The Real Challenges Organizations are Facing Today

• Discovering the True Issue behind the Issue
• Exploring what is Service Innovations
• Appreciating why Service Innovations Matters & Why it is a Great Solution for your Organization, Team and You

Part #2 – The 5 Key Dimensions of Service Innovations

• The Philosophy Dimension
• The Places (Physical & Virtual Environment) Dimension
• The Processes, Procedures & Policies Dimension
• The Products / Services / Ideas Dimension
• The People Dimension

Part #3 – The Design Thinking Approach To Service Innovations

• What Is Design Thinking?
• Design Thinking Case Studies
• The Design Thinking Workshop
• Looking At Your Organization As A Design

Part #4 – Creating Your New Services Dimensions Framework

• Measuring Your Customers’ Experience
• Identifying Your Service Innovations Problems
• Identifying Your Service Innovations Solutions
• Creating Your Service Innovations Dimensions
• Embarking On Your Service Innovations Journey
• Profiting from Service Innovations

How It Is Conducted

This life changing and perspective shaping initiative is expertly run as a series of …

• Illuminating introductions
• Engaging Dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Introduction

The world of Service has gone Social. Where previously your customers had no choice but to provide their compliments, complaints and comments to you, today they have more channels and more choices than ever before. Thus they are bypassing you and your organization, airing their unedited thoughts publicly, inviting others to jump on their bandwagon, creating viral effects, with endless repercussions – and you may not even be aware as to what’s going on out there.

You once, undoubtedly owned your brand and your brand communication, today it seems to be firmly in the hands of your customers and potential customers. The days of sanctimony and reinforcing the illusions of being service oriented are over. The reality of your customers’ experience of your real service standards is the new currency.

In this new social media world, you either “create the conversation” or be prepared for the “conversation to recreate you”. And while all this is true, its also true that your culture of service excellence or lack of it, is the main driving force at the core of what is being considered the new Social Media Battlefield.

So, ask yourself, do all the key people in your organization fully appreciate the full implications of this total paradigm shift when the worlds of Service & Social Media collide? If you care to bring your entire organization up to speed and avoid the service and communication crises that have plagued numerous organizations, just like yours, engage us to deliver this program for you right now.

Your benefit? Enhancing The Quality Of Your Customer Service & Organization Too!

Who Should Attend

Senior Leadership, Middle Management & Key Service, Communication & Technology People

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime

Initiative Outline

Part #1 – Service + Social Media – Its Not An Alternative

• The World Of Service As It Was, As It Is & As It Will Be
• Social Media Is Not A Lifestyle Choice, It Is A Work & Life, & Organization Service Reality
• Service + Social Media Connections, Communities & Conversations

Part #2 – The World Of Social Media – The Channels & What They Do

• Google+ – What It Can Do For Your Organization & How Best To Use It
• FaceBook – What It Can Do For Your Organization & How Best To Use It
• Twitter – What It Can Do For Your Organization & How Best To Use It
• LinkedIn – What It Can Do For Your Organization & How Best To Use It
• Blog & Vlogs – What It Can Do For Your Organization & How Best To Use It
• Wikis – What It Can Do For Your Organization & How Best To Use It
• The Other Big Things – What They Can Do For Your Organization & How Best To Use Them
• The Next Big Thing – What It Will Do For Your Organization & How Best To Use It

Part #3 – Service + Social Media Case Studies – The Good, The Bad & The Ugly

• How People Are Using Social Media & Its Service Implications
• How Businesses Are Using Social Media & Its Service Implications
• How Governments, Statutory Boards & Organs Of State Are Using Social Media & Its Service Implications

Part #4 – Getting More Sophisticated On Service + Social Media

• What To Monitor & How To Monitor It – Your Customer Experience Rating (CusXP)
• How To Listen & Discern What Is Being Said – The CusXp Methodology
• The 5 Dimensions Of Service & Creating Them Congruently In Your Organization
• How To Converse, Create Conversation & Not Have Them Recreate You

Part #5 – Social Media Beyond Your Corporate Communications – Enabling All Key People To Serve Through Social Media

• Internal & External Policies – Media Policies, Workplace Policies, Accessibility Policies, Privacy Policies, Authorization Policies, Terms Of Use, Comments Policies, Public Record & Advertising Disclaimers
• Service As The Core Value Proposition To Integrate All The Different Angles – Communication, Administration, Human Resources, IT, Legal, Customer Service, Et cetera

Part #6 – Aligning Your Creating A World Class Culture Of Service Excellence Framework With Your Social Media Strategy

• Identifying Who You Need To Serve
• Clarifying Your Service Objectives
• Creating Your Service + Social Media Success Metrics
• Putting Together Your Service + Social Media Team
• Choosing Your Service + Social Media Channels
• Time Lining Your Course Of Service + Social Media Action
• Inviting In The Community You Need To Serve
• Integrating Your Community & Creating Service Conversations That Matter
• Adopting The Next Service + Social Media Innovation & Transformation Mode
• Measuring Your Successes Through CusXP

How It Is Conducted

This life changing and perspective shaping initiative is expertly run as a series of …

• Illuminating introductions
• Engaging Dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Introduction

Communication is the foundation of human interaction – at work, at home and at play. And you’d imagine, that since Communication is so fundamental to our profitability, performance and fulfillment levels as human beings, we’d be universally great at it. But the truth is, most people are really far from this ideal.

• Are you aware that most of your problems, issues & difficulties, at work, home and play, are the results of poor Intrapersonal & Interpersonal Communication?
• Are you cognizant that beyond good and even great communication, there is a whole new level of Elegant Communication?

With your interest in mind, and regardless of how great your ability with language is, register immediately for this truly remarkable program. That is, of course if you are keen to profit from a whole new dimension of communication that very, very, very few people appreciate.

What This Initiative Is Ultimately About

• Significantly enhancing your present communication standard
• Making your communication perfectly clear, concise and compelling
• Getting all forms of your communication to be elegant

Who Should Attend

• You; if you want to enjoy higher levels of profitability, performance & fulfillment
• Good & great communicators
• And anyone who desires to be a truly elegant communicator

What You Can Expect

• A truly world class initiative that will illuminate your mind
• A phenomenal program that will elevate your senses
• Practical & hands-on interactivity that will enhance your verbal & written communication as well as your presentation skills

Initiative Outline

Part #1 – The Tragedy & Travesty Of Communication In The World Today

Globalization – Its Pluses And Minuses

The Education System

• What It Teaches & Does Not Teach
• Distinguishing Language From Communication

Exploring The Impact Of Less Than Ideal Communication

• At Work
• At Home
• At Play
• In Economics
• In Politics
• In Society At Large

New Speak & The Confusion It Is Designed To Create

The “Barriers To World Class Communication” Game

• The Barrier Of “Reactions”
• The Barrier Of “I Already Know”
• The Barrier Of “Ya,But”
• The Barrier Of “Assumptions”
• The Barrier Of “Noise”

Part #2 – Appreciating What Communication Is Actually All About

What Is Communication?

The Essence Of Communication Demonstration

The 3 Semiotic Rules Of Communication

• The Syntactic Rule
• The Pragmatic Rule
• The Semantic Rule

A History Of Communication – Our Evolution Or Devolution

The Frameworks Of Communication Theories

• The Mechanistic Point Of View
• The Psychological Point Of View
• The Social Construct Point Of View
• The Systemic Point Of View
• The Critical Point Of View
• The Ontological Point Of View
• The Epistemological Point Of View
• The Axiological Point Of View

Wiio’s 7 Laws Of Communication

Part #3 – Building The Foundations Of Being A World Class Communicator

The Complete World Class Communication Model

World Class Interpersonal Communication

• Magic Sounds, Universal Notes & Sacred Mantras

The Semantics Of Words

• Words As Indicators – The Nyaya View
• Words As Evolving Entities – The Dictionary View

The Power Of Language

• Language Without Power – Our Normal Conversations
• Language With Power – Our Ontological Dialogues

World Class Intrapersonal Communication

• Are You Using Language Or Is Language Using You?
• Your Language, Your Ontology, Your Life
• The Dialogues In Your Head

Part #4 – Getting To Elegance In One-To-One Communication

Exercises To Chart Your Communication Competencies

• Transference Through Objects
• Transference Though Speech
• Transference Through The Written Word
• Transference Though Ideas

Focusing Your Attention With Intention

• Being Present
• Being At Cause
• Clarifying Your Intention Intrapersonally
• Giving Full Attention Interpersonally
• Being At Effect
• Agreeing At Effect
• Completing Loops

Communication Drills & Exercises

• Being Comfortable
• Being Clear
• Being Concise
• Being Acknowledging
• Being Compelling

The Art Of Elegance In Communication

• The Art Of Listening
• The Art Of Questioning
• The Art Of Dialoguing
• The Art Of Crystallizing
• The Art Of Actioning
• The Art Of Feed-Backing And Feed-Forwarding
• The Art Of Winning

Part #5 – Presenting Elegantly To Small & Large Groups

Preparing Yourself To Speak In Public To Small and Large Groups

• Clarifying The Intention Of Your Communication
  • Your Ethos
  • Your Pathos
  • Your Logos
• Appreciating The Context Of Your Communication
  • Being On Purpose
  • Being Audience Centric
  • Being Flexible
• Crafting The Content Of Your Communication
  • Your Introduction
  • Your Body
  • Your Conclusion

Transforming Your Nervousness Into A Compelling Passion

Evolving Your Communication Style

• The Art Of Involvement – The Inspirer
• The Art Of Story Telling – The Philosopher
• The Art Of Facts And Figures – The Politician
• The Art Of Theatrics – The Actor

Profiting From This Initiative At Work, At Home & At Play

How It Is Conducted

In a…

• Highly Interactive,
• Structured,
• Exercises Lead &
• Participative Way
• With Ample Time For Reflection, Improvement & Application

Duration of Initiative

2 Days (9am to 5pm)

What This Initiative Is About

Change is the only constant there is. This is true in business just as it is true in life. To stay competitive year-on-year requires you to perform better today than yesterday, to keep ahead of the competition tomorrow.

Creating A World Class Organization is not a destination; it’s an ever-increasing target on an ever-escalating curve.

Only the best truly realize, that to be or remain world class tomorrow requires that you re-create your organization today – Re-create it such that you give yourself the opportunity to enjoy the higher levels of profitability, performance and fulfillment levels your richly deserve.

This is the purpose of Creating A World Class Organization.

Who Should Attend

Your Organization’s Inner Circle and Other Key People

What You Can Expect

A 1-day, ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Initiative Outline

Strategies On How Best To Profitably Serve…

• Your Customers,
• The Individuals That Make Up Your Team,
• Your Team,
• Your Organization, and
• Your Shareholders & Stakeholders.

How To Create An Intrapreneurial Environment that promotes…

• Embracing Change
• Providing Excellent Service
• Unleashing Creativity
• Inventing Valuable Products, Services & Ideas
• Innovating Endlessly
• Delivering Speedily
• Taking Calculated Risks

Why You Need To Improve Your Focus on…

• Investing in Systems,
• Adopting New Technologies,
• Corporate Social Responsibility, Ethics & Sustainability Issues,
• Develop an X-Factor – The Je Ne Sais Quoi – That Differentiates

Taking The Next Steps Towards…

• Enhancing Disciplined Leadership
• Establishing & Delivering on Quantum Targets
• Formulating Sound Strategies
• Actioning Mindfully
• Delivering Excellent Results

Gaining Clarity Of Intention & Re-Creating…

• Your Organization’s New Values,
• Your Organization’s New Vision,
• Your Organization’s New Mission,
• Your Organization’s New Identity
• Your Organization’s New Value Propositions
• Your Organization’s New Devotions
• Your Organization’s New Code Of Conduct

How It Is Conducted

Illuminating introductions
Engaging Dialogues
Interactive games & exercises
Thought provoking debriefs
Open questions & answer sessions
Reflection time-outs
Relevant case studies
Enriching assignments
Feedback loops

What This Initiative Is About

At its very core, Emotional Intelligence and its measurement Emotional Quotient are about producing success. Producing breakthrough success, by …

a) Evolving your emotional mind sets and skill sets, and
b) Heightening your consciousness about yourself, others and your interaction with your world.

Global studies have clearly shown that a lack of emotional quotient leads to “failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killing… which even the most brilliant among us are vulnerable to.”

On the other hand, learning the new secrets of emotional intelligence is responsible for up to 80% of our overall profitability, performance and fulfillment levels.

So, make your choice to unlock the power of your emotions and produce unbelievably great results at work, home and play right now!

What This Initiative Will Assist You With

1. Complimenting your intellectual “know how” with a new emotional “success now”.
2. Learning, applying and benefiting from the new secrets of emotional intelligence.
3. Further enhancing your Primary Leadership (Leadership With Yourself), Secondary Leadership (Leadership With Others) and Tertiary Leadership (Leading Leaders).
4. Experiencing a new level of profitability, performance and fulfillment at work, home and play.
5. You being at your absolute best.

Who Should Attend

This program is ideal for staff at all levels wishing to improve their leadership, followership and collaboration levels.

What You Can Expect

This emotional intelligence and emotional quotient initiative is known to produce the following …

1. Higher levels of professional and personal performance
2. Overall growth in profitability
3. More fulfillment at work, home and at play
4. Heightened awareness of self and others
5. Deeper and more meaningful relationships
6. Better confidence, composure and compassion
7. Greater focus and ultimately success

How This Initiative Is Conducted

This 1 day initiative is run using a combination of …

• Interactive Games
• Structured Exercises
• Illuminating Surveys
• Deep Reflections
• And Practical Applications

Initiative Outline

Part #1 – Background, History and Relevance of Emotional Intelligence

• What is Emotional Intelligence?
• What does Emotional Quotient Measure?
• What are the Benefits of a High Emotional Quotient?
• The Range of Human Emotions and Their Expression
• The Stanford Marshmallow Experiment
• The 15 Key Emotional Intelligence Dimensions

Part #2 – Exploring The Various Emotional Intelligence Models

• The Mayer – Salovey – Caruso Emotional Intelligence Model
• The Emotional Competencies Model
• The Emotional Social Intelligence Model

Part #3 – 360 Degrees Measuring of Your Emotional Quotient

• Mayer – Salovey – Caruso Emotional Intelligence Test (MSCEIT)
• Emotional Competency Model (ECM)
• Emotional Social Intelligence (ESI)
• Toronto Alexithymia Scale (TAS)
• Bermond-vorst Alexithymia Questionnaire (BVAQ)
• Observer Alexithymia Scale (OAS)

Part #4 – Building Your Emotional Quotient

• Interactive Exercises To Improve Your Emotional Intelligence
  • Identifying The Range of Emotions Exercise
  • The Working With Emotions Game
  • The Expressing Your Emotions Workshop
  • The Managing Your and Others Emotions Challenge

Part #5 – Benefiting from Emotional Intelligence at Work, Home and at Play

• The Art of Listening
  • Differentiating between …
    • Not Hearing,
    • Hearing,
    • Selective Listening,
    • Full Listening.
• The Value of Questioning
  • Understanding The Power of Questions
  • Asking Questions to Resolve Conflicts
    • Clarify, Specify and Explore
• The Benefit of Dialogue
  • Dialogues vs Debates vs Discussions
• The Ability to Crystallize
  • Identifying What Under The Surface
• The Dynamics of Action
  • Keeping Commitments
  • Building Trust
• The Opportunity of Feed-Forwarding
  • Avoiding Time Wasters
• The Rewards of Winning
  • Producing Winning Work Results

Part #6 – Creating Your Ongoing Personal Plan for Continuously Improving Your Emotional Quotient

What This Initiative Is About

While Creativity is about Ideation, and Invention is about Prototyping, Innovation in the manner we approach it, is all about Commercialization. The commercialization of value propositions in both the public and private sector! The intent being to profitably serve various customer bases and gain significant top & bottom line advantages while doing so.

“Innovation distinguishes a leader from a follower” – Steve Jobs

With that hugely valuable thought in mind, come join us now for this thoroughly illuminating initiative and discover …

• What We Actually Know & Think We Know About Innovation
• The Key Areas Of Innovation
• The Fundamentals Of Innovation
…and apply them in …
• The Breakthrough Innovation Workshop
…at the end of the day, so you get a first hand experience of benefiting from Breakthrough Innovations.

Who Should Attend

• Key Senior Management (CXOs)
• Directors
• Division / Department Heads
• Managers
• Potential Leaders & High Potential Individuals
• Senior, Junior Executives & Anyone looking to make a big difference in their world, by tapping into the power of creativity, invention and innovation

How This Initiative Is Conducted

This 1 day world class initiative is expertly run using a combination of …

• Interactive Games
• Structured Exercises
• Illuminating Dialogues
• Deep Reflections
• And Practical Applications

Initiative Outline

Part #1 – What We Actually Know & Think We Know About Innovation

• The “Thou Shall Not Pass Until” Exercise
• Distinguishing Creativity vs Invention vs Innovation
• Appreciating The Varied Roles Of Creativity, Invention & Innovation
• The Economic Value Of Creativity, Invention & Innovation
• The Major Innovation Challenges Organizations Face
• Why Innovation Is Going To Matter More & More In The Future – The Global S Curve

Part #2 – The Key Areas Of Innovation

• People Innovation & Innovative People
• Products & Services Innovation & Innovative Products & Services
• Processes, Procedures & Policies Innovation & Innovative Processes, Procedures & Policies
• Physical & Virtual Environments Innovation & Innovative Physical & Virtual Environments
• Brand Congruency Innovation & Innovative Brand Congruency

Part #3 – The Fundamentals Of Innovation

• The Customers – The Under Served, The Mainstream, The Over Served
• The Pain & Pleasure Principle Of Innovation & Its Case Studies
• The Market & Technology Principle Of Innovation & Its Case Studies
• The Value & Leadership Principle Of Innovation & Its Case Studies

Part #4 – The Breakthrough Innovation Workshop

• Assimilating The 3M IDEO APPLE Way
• The Innovating In Your Organization Workshop
• The Innovation Circle
• What Next – Innovating The Future Now

What This Initiative Is About

In a world filled with the same, where monkeys see and monkeys do and followers masquerade as leaders there is nothing different. In a world of the old, where the living march to the rhythm of dead ideas and teachers teach what their teachers were taught there is nothing new.

But globalization and the nature of competition today, desperate calls for value creation, which is the wave of the future and it demand for the different and new.

With that foremost in mind, regardless of where you sit on the social, economic and political ladder, do make a stand for a better future and come join us for “Catalyzing Creativity” right now. This Fun Shops is the first in a series that includes “Initiating Invention” & “Invigorating Innovation” and will assist you not just look at the world from a different point of view but also assist you get to a new way of being. Why? So you can Catalyze Creativity in whatever shape or form you choose and immediately benefit from the value of different and new.

The Objectives of this initiative are…

• To Catalyze Creativity At Work, Home and at Play
• To get participants to explore their “Same-Old” ways and discover some “Different-New” ones
• To encourage participants to break out of their boxes by first knowing what their box is
• To get participants to create new thinking paradigms that enhance creativity, invention, innovation and productivity
• To set up participants to not just stop at Catalyzing Creativity but also Initiate Invention & Invigorate Innovation

The Key Deliverables of this initiative are…

• Discovering the Traditional Definitions Of Creativity
• The Myriad Of Approaches To Creativity & Its Link To Intelligence, Personality, Education & Training & Development
• Distinguishing Creativity vs Invention vs Innovation at Work
• Knowing The Economic Value Of Creativity, Invention & Innovation
• Learning How To Make Creativity Work For You At Work, Home and at Play
• Exploring Formal Ways To Boost Your Creativity Using Tools & Processes
• Moving From Catalyzing Creativity Towards Initiating Invention

Who Should Attend

This program is ideal for both senior & junior executive looking to make a big difference in their world, by tapping into the power of creativity, invention and innovation.

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

How This Initiative Is Conducted

This 1 day perspective shaping initiative is expertly run as a series of …

• Interactive games
• Structured Exercises
• Illuminating Dialogues
• Deep Reflections
• And Practical Applications

Initiative Outline

Part #1 – What We Actually Know About Creativity

• The Thou Shall Not Pass Till You Identify The Same & The Old Exercise
• The Traditional Definitions Of Creativity
• The Myriad Of Approaches To Creativity & Its Link To Intelligence, Personality, Education & Training & Development
• The Neurobiology Of Creativity Explored
• Differentiating The Historically New & Personally New By Margaret Boden
• The Graham Wallas 5 Stages Of The Creative Process

Part #2 – The Astronomical Value Of Creativity In Modern Society

• Living In The Same-Old, Same-Old World – The History Of Humanity, Ken Robinson & More
• Distinguishing Creativity vs Invention vs Innovation
• Appreciating Their Varied Roles Of Creativity, Invention & Innovation
• The Economic Value Of Creativity, Invention & Innovation

Part #3 – Being More Creative – What Does It Actually Mean?

• The Western View Of Creativity vs The Eastern View Of Creativity
• The Creativity Workshops – Music, Poetry, Fiction, Drawing, Movement & Improvisation
• Creativity – A Different Way Of Looking At Your World & A New Way Of Being, Communicating & Actioning

Part #4 – Benefiting From Creativity At Work

• Making Creativity Work For You – Necessity Being The Mother Of Invention
• JP Guildford’s Divergent Rather Than Convergent Thinking
• Being In The Gap – A State Of No Mind
• Formal Ways To Boost Your Creativity Using Tools & Processes
• Moving From Catalyzing Creativity Towards Initiating Invention

What This Initiative Is About

While Social Media was once an emerging new world, it has now become the world as we know it. A world that has taken shape in the blink of an eye, at a rate unprecedented in human history. A world that is radically reshaping how we as people interact with one another across the globe at work, home and at play. While this world of Social Media is still only in its infancy, it is certain to continue to blaze a new trail for years to come.

For your organization to profit from this trend or at the very least to remain relevant, you need to get all your people up to speed on the impact of social media and how it is changing the landscape and this can only start with a great in-depth appreciation of the new social media landscape.

This 1-day program promises to …

• raise your understanding of the various Social Media Channels and their distinct value propositions
• showcase the good, bad and the ugly of social media case studies so you avoid pitfall and scale new heights from the get go
• address the social media policy issues which tend to hamper progress,
• get your organization moving when it comes to your media strategy and profit from it, right now.

Who Should Attend

• Key Senior Management
• Department Heads
• Corporate Communications / Affairs
• Human Resources
• New Media / Branding / Marketing / I.T / Service personnel
• And Your Social Media Team

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

How This Initiative Is Conducted

This perspective shaping initiative is expertly run as a series of …

• Illuminating introductions
• Engaging dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Initiative Outline

Part #1 – Social Media Is THE Media Not An Alternative

• Overview Of This Initiative
• The World As It Was, As It Is & As It Will Be
• Not A Lifestyle Choice, But A Work & Life Reality
• Social Media Connections, Communities & Conversations

Part #2 – The World Of Social Media – The Channels & What They Do

• Google+ – What It Can Do For Your Organization & How Best To Use It
• FaceBook – What It Can Do For Your Organization & How Best To Use It
• Twitter – What It Can Do For Your Organization & How Best To Use It
• LinkedIn – What It Can Do For Your Organization & How Best To Use It
• Blog & Vlogs – What It Can Do For Your Organization & How Best To Use It
• Wikis – What It Can Do For Your Organization & How Best To Use It
• The Other Big Things – What They Can Do For Your Organization & How Best To Use Them
• The Next Big Thing – What It Will Do For Your Organization & How Best To Use It

Part #3 – Social Media Case Studies – The Good, The Bad & The Ugly

• How People Are Using Social Media
• How Businesses Are Using Social Media
• How Governments, Statutory Boards & Organs Of State Are Using Social Media

Part #4 – Getting More Sophisticated On Social Media

• What To Monitor & How To Monitor It
• How To Listen & Discern What Is Being Said
• How To Converse, Create Conversation & Not Have Them Recreate You

Part #5 – Addressing The Social Media Policy Issue

• Internal Policies – Media Policies, Workplace Policies, Accessibility Policies, Privacy Policies, Authorization Policies
• External Policies – Terms Of Use, Comments Policies, Public Record & Advertising Disclaimers
• The Different Angles – Communication, Administration, Human Resources, IT, Legal, Customer Service, Et cetera

Part #6 – Organizing Your Social Media Strategy

• Identifying Who You Want To Connect With
• Clarifying Your Objectives
• Creating Your Success Metrics
• Putting Together Your Team
• Choosing Your Channels
• Time Lining Your Course Of Action
• Inviting Your Community
• Integrating Your Community
• Creating Conversations That Matter
• Adopting The Next
• Measuring Your Successes

What This Initiative Is About

Productivity is the key towards boosting both our standard of living and the quality of our lives. And from that standpoint it matters on a national, organizational, team and individual level.
The future relentlessly demands higher levels of productivity. It requires new solutions to address old problems. It throws down the gauntlet and challenges you to pick it up.

This initiative promises to…

1. Address the core issues you face around productivity
2. Raise your understanding or why productivity matters
3. Get you thinking strategically about productivity
4. Point you towards the right productivity tactics
5. Boost you’re and others individual productivity simultaneously

So, join us today and discover why Productivity is The Underappreciated Key To Profitability & Fulfillment.

Who Should Attend

You, your senior management, department heads, human resource professionals, and those earmarked for leadership.

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

How This Initiative Is Conducted

This perspective shaping initiative is expertly run as a series of …

• Illuminating introductions
• Engaging dialogues
• Interactive games & exercises
• Thought provoking debriefs
• Open questions & answer sessions
• Reflection time-outs
• Relevant case studies
• Enriching assignments
• Feedback loops

Initiative Outline

Part 1 – What Is Productivity & Why Should I Pay Attention

The Productivity Game – A Value Chain Approach
What Ultimately Is Productivity All About?
How Productivity Is Measured – Nationally, Organizationally, For Teams & Individuals
Why National, Organizational, Team & Individual Productivity Matter
The Productivity Model

Part 2 – Strategic Productivity – A Series Of Questions

What Is Your Blue Ocean Strategy?
Do You Know Your Organization’s Core Competency?
Are You A Market Driven Organization?
Which Scenarios Have You Planned For?
What About The Human Dimension Of Productivity?

Part 3 – Tactical Productivity – Pointing The Way Forward

Designing Your Business
Invigorating Your People
Innovating Your Circles Of Excellence
Sigma Your Lean Kaizen
Dealing With Constraints

Part 4 – Individual Productivity – Making It Matter Where It Matters Most

The Manoj Sharma Individual Model
Time Management For Those Don’t Have Time For It
Discovering The Real Secret To Work Life Balance
The Spirit Of Excellence And What It Can Do For You
Living A Profitable & Fulfilled Life

Your Lead Facilitator

Manoj Sharma is a World Class Organization Strategist. He assists organizations, teams and individuals to boost their profitability, performance and fulfillment levels through a series of incredibly “spot on”, fully customized strategic initiatives. Mr. Sharma is also the Founder, CEO and Head of Faculty of DifferWorld.com. Over the years Mr. Sharma has earned a reputation for not just being a global thought leader, but also his reputation for delivering world class initiatives that assist the global who’s who win in their fields of endeavour is fast becoming legendary.

Mr. Sharma has extensively worked with tier one organizations and leaders across Asia, Europe, Oceania and The Middle East, as a Strategic Consultant, Executive Director, Group Business Development Director, Marketing & Communication Director, Content Director and more. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.

What can Manoj Sharma Do For You?

Mr. Sharma specializes in assisting organizations, teams and individuals boost their profitability, performance and fulfillment levels through a combination of world class strategic consultations, keynotes, coaching, training & development seminars, workshops, courses, programs and other initiatives.

Who Are Some Of The Organizations He Has Assisted?

His initiatives have exponentially benefited some of the top global brands such as…

Accenture, Alcatel, American Express, A&W Restaurants, Cisco Systems, Civil Aviation Authority of Singapore, Civil Service College, Cargotech, CitiBank, Daikin Industries, DBS Vickers Securities, Deutsche Bank, FedEx, Fuji Xerox, General Electric, Hewlett-Packard, Hiab, HSBC, IBM, Infocomm Development Authority of Singapore, Intel, JP Morgan, Kalmar, KFC, KPMG, Lee Kuan Yew School of Public Policy, Long John Silver’s, MacGregor, Merrill Lynch, Microsoft, Nokia, Singapore Ministry of Education, Motorola, National University of Singapore, Nanyang Technological University, Philips, Pizza Hut, PricewaterhouseCoopers, Raffles International, Reuters, Samsung, Singapore Airlines, Singapore Economic Development Board, Singapore General Hospital, Singapore Institute of Management, Singapore Management University, Singapore Technologies, Singapore Tourism Board, Starbucks, ST Microelectronics, Sumitomo Mitsui Banking Corp, Sybase, Taco Bell, The Coca-Cola Company, The Walt Disney Company, Union Bank of Switzerland, United Overseas Bank Kay Hian, Young Arab Leaders, and more…

How Many People Has Manoj Sharma Worked With?

To date Manoj has worked with more than 70,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coaching more than 700 people.