Introduction

To benefit from service innovations, your organization needs to create NEW breakthrough service value propositions. Come explore the emerging world of often overlooked service innovations and solve your major service problems with greater efficiency than ever before.

Also, through this initiative, get ready to truthfully examine your organization’s real challenges, discuss the issues behind the issue and ultimately come up with real workable service innovations. The end benefit for you and your organization will be not just to discover the 5 key service innovations dimensions, but to come up with a service innovations framework and to continuously benefit from it.

Who Should Attend

Senior Leadership, Middle Management, Department Heads, Team Leaders, Key Service People and You

What You Can Expect

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Initiative Outline

Part #1 – The Real Challenges Organizations are Facing Today

  • Discovering the True Issue behind the Issue
  • Exploring what is Service Innovations
  • Appreciating why Service Innovations Matters & Why it is a Great Solution for your Organization, Team and You

Part #2 – The 5 Key Dimensions of Service Innovations

  • The Philosophy Dimension
  • The Places (Physical & Virtual Environment) Dimension
  • The Processes, Procedures & Policies Dimension
  • The Products / Services / Ideas Dimension
  • The People Dimension

Part #3 – The Design Thinking Approach To Service Innovations

  • What Is Design Thinking?
  • Design Thinking Case Studies
  • The Design Thinking Workshop
  • Looking At Your Organization As A Design

Part #4 – Creating Your New Services Dimensions Framework

  • Measuring Your Customers’ Experience
  • Identifying Your Service Innovations Problems
  • Identifying Your Service Innovations Solutions
  • Creating Your Service Innovations Dimensions
  • Embarking On Your Service Innovations Journey
  • Profiting from Service Innovations

How It Is Conducted

This life changing and perspective shaping initiative is expertly run as a series of …

  • Illuminating introductions
  • Engaging Dialogues
  • Interactive games & exercises
  • Thought provoking debriefs
  • Open questions & answer sessions
  • Reflection time-outs
  • Relevant case studies
  • Enriching assignments
  • Feedback loops